It is one the most oversimplified and harder to track metrics.
Hint: it's not just a word your PM likes to use to sound smart.
Sharing battlefield scars in the hopes that it will help other designers avoid the same mistakes.
Writing is often underestimated as a tool for thinking through problems. Writing is not just the primary form of communication online. It's an essential instrument for clear and coherent thought. When you write, you uncover the gaps in our logic. Finding the right words to express our ideas
People stick to defaults when that feels easier than changing them. That's why it's so important to nail your product's defaults. You get there by getting a deep understanding of your user's struggles. It's not easy, but it's incredibly gratifying for you and them.
As industries mature, the solutions to their problems start to look similar.
Working at the right level of resolution reduces distractions and gets you to solutions more efficiently.
This over-specialization in careers is a by-product of XX-century-style industrialization, where each worker had a perfectly scoped role akin to a cog in a machine.